FAQs

Below is a list of our most frequently asked questions. If you still can't find the answer for the question that you are looking for please contact us here >>>

Custom Orders

Is there an order minimum for your custom styles?

No. You can order as many or as little pieces as you like. Note: the pricing that you see in our price list is based on a 12 unit same style order. For smaller orders please contact us for a quote.

Do you offer volume discounts?

Yes, we offer volume discounts on all Kazoom custom cycling styles. See our full price list here.

Can I cancel my custom order after it has been submitted?

No. Once final details of your custom order has been confirmed you cannot alter your order in any way. Consequently, please consider ordering extra apparel pieces to ensure that you can adequately meet the needs of your group. 

Can I change my custom order after it has been submitted?

No. Once final details of your order have been confirmed and submitted into production you cannot cance your order.

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Shipping & Taxes

 

Which countries do you ship to?

Custom orders:

All custom orders can be shipped globally to any destination. 

 

In-stock online orders:

In stock, pre-orders and backordered items ship within Canada only. 

How much is shipping?

Shipping for custom orders:We ship globally with prices as follows: - $2.50, per item* (globally).

 

Shipping for online in-stock orders:- $4.95 per item, standard shipping (CANADA).

*Based on a 12-100 item order. For custom orders over 100 items or lower than 12 items please contact us for a quote. Minimum is $30.00 per order or $2.50/per item whichever is higher.

What are the taxes that will apply to my order?

GST/HST is applied to all Canadian orders. Orders outside Canada and US are subject to any applicable import duties and taxes.

How and when do I pay for my custom order?

We start the production process after payment has been received in full. We accept VISA & MasterCard for all custom orders. We will be contacting you for payment information once your order is ready to be submitted into production.

How long does it take to receive a custom order?

Your custom order will ship within 4 weeks of confirming your final order details, plus 4-6 business days in transit. If you have a firm deadline we highly recommend that you start the ordering/design process at least 7 weeks prior to your deadline.​ Need it faster? We also offer RUSH PRODUCTION

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Fit, Care & Warranty

What is your return & exchange policy?

Custom orders:

Custom orders cannot be returned, or exchanged.

 

Online Orders:

  • FINAL SALES: All sales marked as Sale are final. FINAL SALE items cannot be returned for exchange or refunds.

  • All other items, to be eligible for an exchange or refund the merchandise must be returned unworn and must be accompanied by a KazoomCycling return form. Please note that refunds are only available for online purchases returned by mail.

  • Returns are accepted within 30 days from the shipped date. 

  • Shipping is non-refundable.

  • Refunds can only be issued to the original form of payment used for the purchase.

 

If your online purchase does not meet your expectations, please contact us for a return form and address.



How do I know if it's going to fit?

Please visit out Fit Guide.

What is Kazoom's warranty policy?

All Kazoom products carry a 90 day warranty against manufacturer defects. If you suspect a defect in your product, please contact Kazoom directly at customerservice@KazoomCycling.com.



Kazoom will then assess the nature of the problem and may request product photos or that the products be returned to us. Depending on the pervasiveness and severity of the defect we will recommend some reasonable resolution options to you that may include retroactive or future discounts or a remake of the entire order at no (or partial cost) to you.



Kazoom does not warranty against damage through rough use or damage resulting from non-compliance to recommended product care guidelines (see above).



What happens if everything arrives but something is wrong with my custom order?

If a problem, omission or miss-communication happens you should contact customer service to discuss.  Most problems that occur during custom production are minor in nature, meaning that they do not impact the overall appearance or function of the garment. In most cases, we will request your understanding and offer you a coupon or retroactive discount that more than compensates you for the error. However, if the problem is of pervasive we may request that you return the goods with a discount and/or provide a full remake of your order.



Your satisfaction is very important to us and we will take all reasonable actions to provide solutions that are equal to or exceed the value of any problem that may have occurred.

We appreciate your patience and understanding that short run, customer-direct full custom manufacturing is a complicated process and on occasion results may not exactly equal the customers visualization of the end product. We do however guarantee quality and customer satisfaction.

How should I care for my apparel?

All of our apparel should be washed inside out, in cold water, with like coloured items and then hung to dry. Garments should be removed from the washing machine as soon as possible after completion of the washing cycle. This will preserve the technical features and color of your garments.

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KAZOOM CUSTOM
Custom cycling apparel for your club, team or event.
2015 BC & KR ENDURO SERIES
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