If a problem, omission or miss-communication happens you should contact customer service to discuss. Most problems that occur during custom production are minor in nature, meaning that they do not impact the overall appearance or function of the garment. In most cases, we will request your understanding and offer you a coupon or retroactive discount that more than compensates you for the error. However, if the problem is of pervasive we may request that you return the goods with a discount and/or provide a full remake of your order.
Your satisfaction is very important to us and we will take all reasonable actions to provide solutions that are equal to or exceed the value of any problem that may have occurred.
We appreciate your patience and understanding that short run, customer-direct full custom manufacturing is a complicated process and on occasion results may not exactly equal the customers visualization of the end product. We do however guarantee quality and customer satisfaction.