Frequently asked questions
How to create a custom design artfile.
Need a Design? We can help, for Free!
Most people these days want to get sublimation for their team uniforms, but they don't know where to start.
Here are 3 steps to get you on your way to a great design.
Find a cool hi-res background image - use keyword search on google or photo sites such as shutterstock.com, istockphoto.com to find a good hi resolution background (a .jpg) and or a logo vector based (.AI). Send us the URL so we can inspect first and ensure you get the correct, it needs to be hi res! Try adding keywords such as "grunge", "background" and "your color choice" to enhance your keyword search. Make sense?
Create a logo - same process as in a) but add the keyword "illustration" to ensure that your search results will be in vector (not bitmap) format so that we can scale and/or recolor if necessary.
Choose a font for your names, numbers & team name - go to dafont.com and send us the URL of the font you like so we can download it.
Returns & Exchanges on Stock or Event Gear
The following Return Policy only applies to online in stock purchases made through KazoomCycling.com. All event purchases, pre-orders & custom orders are non-refundable and cannot be returned. Please refer to our FAQ's for more details on custom orders and warranty.
FINAL SALES: All sales marked as Sale are final. FINAL SALE items cannot be returned for exchange or refunds.
All other items, to be eligible for an exchange or refund the merchandise must be returned unworn and must be accompanied by a KazoomCycling return form. Please note that refunds are only available for online purchases returned by mail.
Returns are accepted within 30 days from the shipped date.
Shipping is non-refundable.
Refunds can only be issued to the original form of payment used for the purchase.
If your online purchase does not meet your expectations, please contact us for a return form and address.
Warranty & Return on Custom Apparel
At Kazoom we make 100% customized gear to your specification therefore we do not provide returns or exchanges.
However if a problem, omission or miss-communication happens please contact us at customerservice@KazoomCycling.com to discuss. Most problems that occur during custom production are minor in nature, meaning that they do not impact the overall appearance or function of the garment. In most cases, we will request your understanding and offer you a coupon or retroactive discount that more than compensates you for the error. However, If the problem is significant we may offer a discount or remake of your order.
Your satisfaction is very important to us and we will take all reasonable actions to provide solutions that are equal to or exceed the value of any problem that may have occurred.
We appreciate your patience and understanding that short run, customer direct manufacturing is a complicated process and on occasion results may not exactly equal the customers visualization of the end product. We do however guarantee quality and reasonable customer satisfaction.
All orders are 100% customized gear made to your specifications. Please be aware that after we submit your order to production you cannot alter your order in any way, or cancel your order. Please refer to our Production Timelines guide for further details.
Product Care Guidelines
All Kazoom apparel should be washed inside out, in cold water, with like coloured items and then hung to dry. This will preserve the technical features, colour and print clarity and protect your other clothing items from potential running of colours and ink.
Garments should be immediately removed from the washing machine as soon as possible after completion of the washing cycle. This will ensure that the shirts don't sit wet for any significant time which could promote bacteria that can cause odor in the shirts that may be difficult to remove.
With over 17 years experience in the custom performance apparel, we know how hard athletes can be on their gear. Consequently it is critical that they look good for as long as possible. Compare our stitching or fabric durability to other custom brands and you will see the difference.
Our Kazoom FLOtech performance fabrics are extremely durable and provide you with all the features of a premium technical fabric needs to have such as breathability, quick drying and the perfect weight for different garments and applications.
FLOtech performance fabrics:
-LIGHTweight (145g/m2, 100% FLOtech Polyester)
-FLYweight (125g/m2; 100% FLOtech Polyester)
-SILKtouch (145g/m2, 100% FLOtech Polyester)
-PROstretch (180g/m2, 92% FLOtech Polyester, 8% Spandex)
-PROstretch Fleece (260g/m2, 92% FLOtech Polyester, 8% Spandex)
-POWERstretch (220/m2, 80% Nylon, 20% Spandex)
-FLOstretch (280g/m2, 92% FLOtech Polyester/ 8% Spandex)
(145g/m2, 100% FLOtech Polyester)
Light and breathable, combining performance with a subtle texture and a smooth finish. This very durable fabric does not pull, pill or lose its color.
LIGHTweight feels soft while maintaining all of the other performance benefits.
-Full ZIP jerseys
One of the lightest, best wicking, most breathable, almost indestructible and therefore the most highly coveted performance fabrics.
FLYweight fabric does not pull or pill or lose its color. If you are looking for an ultra thin and breathable fabric for hot summer rides, this is your fabric. FLYweight feels softe while maintaining all of the other performance benefits. The subtle waffle texture gives this fabric a cool technical look.
- Summer MTB jerseys
- Thin layer pieces
Very light and breathable, combining performance with a nice silky smooth finish. This very durable fabric does not pull, pill or lose its color. We recommend this fabric for sublimation due to its smooth texture to optimize the clarity of your sublimated art and design.
As with all Kazoom fabrics, SILKtouch has been engineered to be durable and it will not pull, pill or lose its colour.
-Summer/Fall MTB jerseys
-Thin layer pieces
PROstretch is a ideally suited for form-fit long sleeve shirts. The incorporation of 8% Spandex (or Lycra) provides multi-directional stretch that increases range of motion and provides a free feeling that cannot be matched by fabrics without Spandex. It has a similar feel and thickness to our SILKtouch fabric with a little extra weight resulting from the addition of integrated the Spandex yarns.
As with all Kazoom fabrics, PROstretch has been engineered to be durable and it will not pull, pill or lose its colour. It has a double brushed finish that makes for an extremely soft touch and is finished with subtle shine.
-Fall & Winter long sleeve jerseys
POWERstretch is a thin performance fabric that is ideally suited for bib shorts. The incorporation of 20% Spandex provides multi-directional stretch that increases range of motion and provides a free feeling that cannot be matched by fabrics without Spandex. Our Kazoom POWERstretch has a subtle shiny finish.
- Bib and non-Bib Cycling Shorts
- Compression pieces and tights
A medium thickness, multi-directional performance stretch fabric with a soft hand, a subtle shine and excellent durability. It is recommended for our 1/4 or full zip warm up tops. FLOStretch fabric does not pull or pill or lose its color.
- Outerwear pieces and zip up jackets
Chest: Take your favorite comparable sports shirt, lay it VERY flat on a table (no wrinkles!). Measure the chest width under the armpits and multiply x2 for circumference. Compare to the chart below to find the best fit.
Waist: Measure around the narrowest point with a loose tape, keeping the tape horizontal.
If you are usually a size medium a size medium GAIA will generally fit you. If your body measurement is between two sizes, go to the lower size for a tighter fit or the higher size for a looser fit.
Jersey Fits (Club vs. Race)
Kazoom jerseys are based on a club fit. Cycling garments typically have an athletic/form fit to prevent material from flapping in the wind and to ensure that technical fibres are close to the skin so that moisture can wick to the outer layer and then evaporate. Our jerseys fit close to the body but are not skin-tight like many race fit jerseys are.
If you prefer a tight "race fit", please refer to the guide below and consider ordering one size smaller (especially if you are on the small end of the ranges). It is possible to custom make XS mens or XXS women's for smaller individuals who want a race fit.
Height: Measure from the crown to the floor, standing against a wall. No shoes.
If you are still unsure which size to order we can send you sizing samples for short sleeve jerseys and shorts.
Each sample costs approx $50 depending on the piece, plus $9.95 shipping for up to two samples. Each additional sample over two is $2.00 for shipping. All samples are fully refundable if returned and in new condition.
Shipping cost is non- refundable.
Please refer to the fit guide question above as it provides an easy time proven method for ensuring that you get the correct size.
Once we confirm your final custom order details (artwork, styles, order quantities and shipping details) and upon receipt of full payment we will send your order in to production immediately.
Please be aware that after we submit your order to production you cannot alter your order in any way, or cancel your order. Consequently, please consider ordering extra apparel pieces to ensure that you can adequately meet the needs of your group.
Your custom order will ship within 4 weeks of confirming your final order details and upon receipt of full payment, plus 5 business days with FEDEX*. If you have a firm deadline we highly recommend to start the ordering/design process at least two months prior to your deadline.
Need it faster? RUSH production is available:
Note: Rush production needs to be approved with your sales person at time of order due to limited availability.
-add $3 USD/CDN per item.
-RUSH ships in < 3 weeks of confirming your final order details and upon receipt of full payment, plus 4-6 business days in transit*.
-add $6 USD/CDN per item.
-SUPER RUSH ships in < 2 weeks of confirming your final order details and upon receipt of full payment, plus 4-6 business days in transit*.
* Please note that we cannot guarantee shipping times, however our estimate of 4-6 business days for orders is accurate 95%+ of the time.